Service Agent Application
TERMS AND CONDITIONS
Pinnacle Sales Group provides professional sales, logistics, warranty support and other marketing services for manufacturers of fine Kitchen, Bath and Outdoor Living products. We have partnered with a select group of innovative manufacturers to provide a comprehensive range of products, services, training and support to all levels of the Premium Luxury market. Our goal is to complete repairs for clients the first time, first call complete. If additional time is needed, parts or technical support please call us: 844-477-4832 Guidelines.
1. Labor Rate:
Pinnacle’s standard flat labor rate is $175.00; $350.00 for sealed systems.
- Trip charge requires prior authorization.
- We understand this rate varies throughout different parts of the Nation. Please obtain authorization if rate needs adjusted by calling us at: 844-477-4832
- Recovery and Evacuation charges are included in your labor rate.
2. Parts
- To order call: 844-477-4832 or email: service@pinnaclesalesgroup.com
- Non-warranty parts are available for purchase.
- Warranty parts will ship at no cost, free freight. Typically warranty parts do not need returned, but call tags may be sent on occasion.
3. Technical Support
- Technical Support can be reached by calling us at: 844-477-4832
- We will do our best to always provide details on the service authorization. Included is the service manual and part details.
4. Invoicing:
Please submitted via email to service@pinnaclesalesgroup.com Include:
- Service Authorization Ticket Number
- Model / Serial Number
- Notes regarding initial complaint, condition upon arrival, diagnostic, and action taken.
5. Payments
- Payments by check or credit card, your preference.
- Checks are printed weekly, on Friday.
6. Be Passionate
- Treat others as you would want to be treated.
- Represent us and our manufacturers in a professional manner.
- Let us know how we can help and if there is something we can improve on.